At NewSol, we specialize in providing top-notch digital marketing services to help businesses grow and succeed in today's competitive landscape. We are currently seeking a motivated and results-driven Customer Service Representative with a strong sales focus to join our dynamic team.
Responsibilities:
Manage incoming calls and customer service inquiries
Proactively make outbound sales calls to potential clients to promote our digital marketing services
Identify and assess customers' needs to offer tailored digital marketing solutions
Provide accurate, valid, and complete information about our services
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file document
Follow communication procedures, guidelines, and sales scripts
Achieve and exceed sales targets and KPIs
Requirements:
Proven customer support experience or experience as a Client Service Representative
Proven track record in sales; experience in selling digital marketing services is a plus
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent; college degree preferred
Benefits:
Competitive salary plus commission on sales
Health insurance
Retirement plan
Paid time off
Professional development opportunities
How to Apply:
Interested candidates are invited to send their resume and cover letter to [email address] or apply through our careers page at [company website/careers].
Join our team and play a key role in driving our growth and success through exceptional customer service and sales!
Contact Us:
Chartered Accountant
Call
Whatsapp
Chat
Profile
